For more than 20 years, STAR7 has served its customers as a leader in the product information sector. Support for product and process engineering, creating and managing technical content, as well as marketing, translation, printing and virtual experience: STAR7’s range of services means it can assist its customers throughout the product life-cycle – from design to aftersales.

The hallmark of STAR7 has always been an approach capable of combining specific know-how, technology and a holistic vision to offer the best possible solutions to the needs of customers and the global market. This approach has seen STAR7 strike major partnerships with leading international companies, establishing it as a reliable and credible global partner. STAR7 is part of the STAR Group network.

Join our team, we are looking for a:

Project Management Officer

The PMO is the technical manager of the order and manages the delivery of the orders assigned to him with the predefined quality objectives, within the times and with the agreed costs. Constantly monitors the progress of the activities at an operational and economic level and draws up reports on the activities followed.

Main activities:

• Organize team delivery structure
• Address with Service Line and delivery team technical aspects on tools, processes, and production
• Ensure quality, KPI’s SLA in line with clients’ SOW
• Job progress reports
• Preparation of end-of-order evaluation reports
• Identification of job management opportunities and critical issues
• Monitoring of the saturation of the resources assigned to the order
• Evaluation of job order KPIs
• Support the SL in evaluating the performance and skills of the resources assigned to the order
• Coordination of the Technical Coordinators
• Resolution of technical problems

Main requirements:

• Bachelor’s degree in a relevant field (Economics, Engineering, etc.)
• 10 years + within a managerial role managing an operations team (15 employees +)
• 5 years + within a client-facing role
• Proficient in developing and maintaining budgets with 5 + years of experience
• Skilled at overseeing the build and maintenance of internal schedules for all deliverables
• Lead and implement continuous improvement initiatives internally and with clients
• Experience with traditional authoring/editing desktop publishing applications and CMS/XML (InDesign, FrameMaker, Tridion, Arbor text etc.) is preferred
• Experience in the Technical information content creation and associated activities (translation, printing, web-media publishing) sector is strongly recommended
• Aftersales experience as well as workshop and customer care are a plus
• Knowledge of engineering processes and engineering platform dynamics to support vehicle launches is a plus
• Proficient in MS Office (Word, Excel, PowerPoint, etc.) Suite
• Automotive background or knowledge is a plus
• Self-motivated and the ability to work independently or in a team
• Exceptional verbal, written, and visual communication skills
• Ability to work in a fast-paced environment and reprioritize tasks as needed
• Advanced time management and organizational skills
• Experience working across international teams with offshore activities

What you’ll find in STAR7:

• You’ll become part of an organisation experiencing great growth, in a work environment characterised by development

• You’ll work in a highly qualified, complex and stimulating area.

• You will be supported by an expert tutor with ongoing shadowing and be able to take advantage of the

experience of the entire team

Job Location: Rochester Hills, Michigan, USA