At Newson Health we have high aspirations to provide first class care for all women. It’s crucial that this is reflected in our services to patients and staff and embedded in the way we do things.

Our aim is to help women to have a positive experience of the menopause and perimenopause.

Our consultations and services provide bespoke advice and treatment options relevant to our patients. We also work closely with other specialists to optimise the future health and wellbeing of our patients. Consultations for perimenopause and menopause are individualised – we discuss treatment options for both Hormone Replacement Therapy and non-hormonal treatment.

The Head of Clinical Practice will oversee the clinical services at Stratford upon Avon and London practices. This senior leadership role is responsible for the safe, effective, and compliant delivery of clinical services, including oversight of regulatory compliance (e.g., CQC), complaints, health and safety, clinical governance, and shared learning. They will work closely with internal and external stakeholders to ensure that clinical operations meet the highest standards of care and regulatory expectations.

Clinical Service Management

• Lead and manage the clinical services in Stratford-upon-Avon and London/
• Ensure the clinical services are delivered safely and effectively, meeting the needs of patients and adhering to high standards of clinical practice. Oversee the day-to-day clinical operations, ensuring all services are compliant with regulatory standards and organizational objectives

Management and Governance

• Act as the primary point of contact for all CQC-related activities, ensuring all clinical practices are fully compliant with CQC requirements.
• Lead on audit and CQC inspection preparations, maintaining high standards at all times.
• Develop and maintain an effective CQC governance framework, ensuring that the practice meets/ exceeds CQC ratings.
• Implement and monitor quality assurance frameworks for continuous improvement and undertake period clinical audit and assurance

Regulatory and External Liaison

• Consult with and respond to external regulatory bodies including the RQIA, GMC, GPHc, NMC and Medical Defence organisations, Medsu, and others as required.
• Ensure organisational compliance with national clinical standards and guidelines.
• Represent the organisation in professional or regulatory forums as appropriate.

Complaints & Clinical Compliance Management

• Manage patient complaints and feedback, ensuring effective investigation, resolution, and communication.
• Ensure that complaints are handled professionally and in accordance with organizational policies and regulatory requirements.
• Maintain a compliance register, ensuring all clinical and operational areas adhere to legal and ethical standards.
• Ensure continual improvement through regular patient feedback analysis and evaluation, following all consultations

Risk Management

• Lead risk management processes
• Identify and log key risks for the practice
• Manage risk escalation and mitigation

Health & Safety Management

• Ensure compliance with health and safety regulations, policies, and procedures for both staff, patients and environment.
• Conduct regular risk assessments and audits to ensure the clinical environment is safe and hazard-free.
• Implement and monitor health and safety training for all clinical staff, ensuring adherence to safety protocols and emergency procedures.
• Address any health and safety concerns promptly and in compliance with HSE legislative requirements.
• Maintain a health and safety register and keep up to date with relevant laws and best practices.
• Ensure RIDDOR reportable incidents are reported to HSE expediently.

Clinical Policies & Processes

• Lead the development, review, and update of clinical policies and processes in collaboration with the clinical lead.
• Ensure all clinical policies are aligned with best practice, legal requirements, and CQC standards.
• Facilitate policy sign-off meetings with the clinical lead to ensure thorough review and agreement.

Audit Management

• Oversee clinical audits to ensure ongoing compliance with policies and regulatory standards.
• Collaborate with the audit lead to identify areas for service improvement and implement action plans to address gaps.
• Monitor and report on the outcomes of audits, ensuring timely and effective follow-up.

Governance Committee Structure

• Ensure that committee meetings are held regularly, with accurate minutes and action plans documented and acted upon.
• Ensure that Terms of Reference (TORs) for each governance committee are clear, up-to-date, and adhered to.
• Promote shared learning across the organization, ensuring that key insights from governance meetings are communicated effectively to relevant stakeholders

Relationship Management & Stakeholder Engagement

• Foster effective working relationships with:
  • Operations Director
  • Chief Clinical Officer
  • Registered Manager
  • HR (for workforce compliance, ER issues and staffing)
  • Continuous Improvement Manager (for quality improvement initiatives)
  • Act as the primary point of contact for all clinical compliance and governance queries.

Staff Training & Development

• Ensure that clinical staff are trained on relevant policies, procedures, and compliance requirements.
• Promote a culture of continuous learning and improvement within the clinical teams.
• Provide leadership and support to clinical staff, ensuring their ongoing professional development.

The above list of responsibilities is not exclusive or exhaustive and will be required to undertake such tasks as may reasonably be expected within the scope and grading of the role.

Skills and Knowledge

• Substantial experience in clinical leadership and practice management Proven experience in CQC management, governance, and compliance.
• Strong understanding of clinical policies, audits, and continuous improvement processes.
• Experience overseeing governance committee structures, including managing meetings, TORs, and shared learning.
• Strong understanding of clinical policies, audits, and continuous improvement processes.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Strong problem-solving abilities and experience in handling complex complaints and investigations.
• Leadership and management experience, ideally in a healthcare or clinical setting.

Job Title: Head of Clinical Practice

Department: Clinical Services

Reporting To: Chief Clinical Officer

Responsible For: Clinical Services / Governance

Contracted Hours: 37.5 hours per week to be performed Monday to Friday

Location: Stratford-upon-Avon, with regular travel to London at least once every 2 weeks.

Salary Band: £70,000 to £80,000 depending on experience.

In addition to a competitive salary, we offer a wide range of benefits including:

• 33 days paid annual leave (pro rata) in each holiday year, including Bank and Public Holidays entitlement
• Additional annual leave purchasing scheme
• Paid sick leave
• Contractual family leave
• A generous contributory pension scheme
• Free Employee Assistance Programme (EAP)
• Paid study leave
• Opportunities for learning and development
• Discounted staff medical appointments
• Discounted diagnostic services
• Access to balance + app
• Retail discount and cashback scheme
• Additional benefits via Benefex including, but not limited to, gym discounts, technology vouchers, dental insurance and healthcare cash plan and private medical insurance.