South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

We currently have nine houses, each providing between 4 and 7 bedded accommodation for both male and females. Each of the houses has an allocated Complex Needs Support Worker providing an ‘outreach service’ and one to one support for customers with complex needs.

We use therapeutic interventions and trauma informed care as part of our commitment to creating Psychologically Informed Environments (PIE). It would be great if you have previous experience of working with homeless and or other socially excluded people and a good understanding of safeguarding issues. BUT this is not essential as training will be given if you have the personal qualities and the right attitude to undertake the role.

We can offer you the opportunity to:

• use your experience of working in homelessness or similar environments
• achieve real job satisfaction in a rewarding and challenging role;
• focus on building trusting relationships with our customers;
• receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services;
• liaise with external providers to access services that support customers

You can add real value as part of a team of professionals who build positive, trusting and respectful relationships with people who are preparing to move forward towards independence.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: May 5th 2025

• prioritise the immediate needs of the customers and manage risk;
• provide intensive personalised support and effective case management;
• engage customers in their own recovery and support planning;
• enable customers to access funds and specific support services;
• build professional working relationships and be a good team player;
• have a positive attitude and be solution focused to achieve best outcomes;
• be a resilient, confident, calm, practical & pragmatic person;
• be self-motivated, proactive, empathic and non-judgemental;
• be a good communicator with good listening and questioning skills;
• be organised with good administration and writing skills;
• be able to drive to the different locations in Plymouth.